Guest Service Captain - Premium Valet & Hospitality

Towne Park LLC; South Lake Tahoe (CA); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Zusammenfassung

Towne Park LLC is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, coordinating with the Account Manager and supporting on-site operations. The role involves handling guest interactions, parking procedures, and ensuring service standards are met, with opportunities to troubleshoot and guide during the manager’s absence.

The position requires six months of related experience, a valid driver’s license, and the ability to drive manual transmission.

Qualifikationen

• Education: High school diploma or general education degree (GED)
• Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park
• Work Experience: Six (6) months related experience and/or training; OR equivalent combination of education and experience
• Knowledge: Must have and maintain a valid driver’s license and clean driving record. Must be able to drive manual transmission. Must be able to speak, read and write Standard English language. Must be able to read and comprehend simple instructions, short correspondence and memos. Must be able to write simple correspondence. Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form.

Aufgaben

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.
• Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations.

Ausbildung

High school diploma or GED

Jobbeschreibung

Towne Park LLC is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, coordinating with the Account Manager and supporting on-site operations. The role involves handling guest interactions, parking procedures, and ensuring service standards are met, with opportunities to troubleshoot and guide during the manager’s absence.

The position requires six months of related experience, a valid driver’s license, and the ability to drive manual transmission.