Valet Captain: Guest Service Leader (Flexible Weekends)

Towne Park, LLC.; Minneapolis (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate the service experience for hotel guests and work with a team to meet site standards. The role reports to the Account Manager and involves coordination, administration, and guidance when the manager is not on-site.

This is not a managerial position but may involve judgment calls during expediency. Responsibilities include maintaining hospitality standards, greeting guests promptly, assisting with valet duties, ensuring accurate

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old and able to pass a criminal background check, MVR and drug screen.
• Must complete the Wheelchair Safety Training course.
• Six (6) months related experience and/or training or an equivalent combination of education and experience.
• Must have and maintain a valid driver’s license and clean driving record.
• Must be able to drive a manual transmission.
• Must read, write and speak English.
• Must be able to present information effectively in one-on-one and small group settings.

Responsibilities

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.
• Greet guests within 30 seconds of arrival and deliver aggressive hospitality.
• Open vehicle and hotel doors for guests and explain parking procedures; park and retrieve vehicles safely.
• Provide bell services and assist guests with directions, taxis, reservations and inquiries.
• Lead by example to promote teamwork and assign routine roles to staff as directed.
• Manage ticket information, keys, and cash handling with accuracy and security.
• Ensure HIPAA-compliant handling of guest information and protect confidentiality.

Skills

English proficiency

Presentation

Customer service

Driving

Education

High school diploma or GED

Job description

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate the service experience for hotel guests and work with a team to meet site standards. The role reports to the Account Manager and involves coordination, administration, and guidance when the manager is not on-site.

This is not a managerial position but may involve judgment calls during expediency. Responsibilities include maintaining hospitality standards, greeting guests promptly, assisting with valet duties, ensuring accurate