Guest Service Captain - Valet & Hospitality Lead

Towne; Boston (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests alongside coworkers, ensuring service standards are met or exceeded. Under the Account Manager, you will handle coordination, administration, and troubleshooting when the manager is not on-site.

This is not a management role, but you may make urgent judgment calls when expediency is priority. The role requires a High school diploma or GED, experience in guest service, a valid driver's license,

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to greet guests professionally and maintain a positive demeanor.

Responsibilities

• Greet and assist guests with a friendly, professional demeanor.
• Open doors, assist with parking procedures, and guide guests to their vehicles.
• Handle guest inquiries, directions, and reservations with accurate information.
• Lead by example to promote teamwork and coordinate staff assignments.
• Accurately process ticket information, keys, and cash handling as part of valet operations.

Skills

Manual transmission

English language

Guest service

Communication

Education

High school diploma or GED

Job description

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests alongside coworkers, ensuring service standards are met or exceeded. Under the Account Manager, you will handle coordination, administration, and troubleshooting when the manager is not on-site.

This is not a management role, but you may make urgent judgment calls when expediency is priority. The role requires a High school diploma or GED, experience in guest service, a valid driver's license,