Valet & Guest Experience Captain

Towne; Cleveland (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

Towne Park is seeking a Guest Service Captain to orchestrate service for hotel guests in collaboration with the Account Manager. This role includes coordinating and admin tasks, troubleshooting, and guiding staff on-site to meet service standards.

The position emphasizes teamwork, guest satisfaction, and timely decision-making, with tasks ranging from door service to lead roles in shift coverage and guest assistance as needed.

Qualifications

• High school diploma or GED required.
• Must be 18+ and pass a background, MVR and drug screen.
• Six months related experience or training.
• Valid driver’s license with clean record.
• Ability to drive a manual transmission.
• Strong English reading, writing and speaking skills.

Responsibilities

• Greet guests within 30 seconds and deliver aggressive hospitality.
• Open vehicle and hotel doors, check in guests and explain parking procedures.
• Assist guests with directions, taxis, reservations and inquiries.
• Lead by example to deliver high levels of guest service.
• Handle ticketing, keys, and cash drops accurately.
• Protect guest confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Driving

English proficiency

Problem solving

Education

High school diploma or GED

Job description

Towne Park is seeking a Guest Service Captain to orchestrate service for hotel guests in collaboration with the Account Manager. This role includes coordinating and admin tasks, troubleshooting, and guiding staff on-site to meet service standards.

The position emphasizes teamwork, guest satisfaction, and timely decision-making, with tasks ranging from door service to lead roles in shift coverage and guest assistance as needed.