Valet Lead & Guest Experience Captain

Towne Park, LLC.; South Lake Tahoe (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate service for hotel guests and coordinate with the Account Manager.

This role involves handling guest needs, coordinating front-desk and valet activities, and ensuring service standards are met on-site. The position requires a friendly, professional demeanor, strong communication, and the ability to assist guests with directions, reservations, and inquiries.

Qualifications

• High school diploma or GED required.
• Ability to greet guests within 30 seconds and maintain professional demeanor.
• Excellent verbal and written communication skills.
• Ability to assist guests with directions, reservations, and inquiries.

Responsibilities

• Greet guests warmly and provide excellent guest service.
• Open doors and assist guests with check-in and parking procedures.
• Park and retrieve vehicles and manage keys securely.
• Maintain knowledge of services, rates, and local attractions to assist guests.
• Lead by example and coordinate staff schedules as needed.

Skills

Guest service

Communication skills

Teamwork

Problem solving

Education

High school diploma or GED

Job description

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate service for hotel guests and coordinate with the Account Manager.

This role involves handling guest needs, coordinating front-desk and valet activities, and ensuring service standards are met on-site. The position requires a friendly, professional demeanor, strong communication, and the ability to assist guests with directions, reservations, and inquiries.