Guest Service Captain: Valet & Hospitality Lead

Towne Park, LLC.; St. Augustine South (FL); Vor Ort; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Zusammenfassung

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, ensuring service standards are met by coordinating with coworkers. Under the Account Manager, you’ll handle coordination, administration, and guidance in non-urgent scenarios.

Though not a manager, you may make quick judgments on urgent issues and report facts to the manager. The role emphasizes aggressive hospitality, safety, and guest satisfaction.

Qualifikationen

• Customer service skills and professional demeanor.
• Clear communication, especially with guests and staff.
• Ability to read, write, and speak Standard English.
• Valid driver’s license with clean driving record.
• Experience handling cash and cashier duties.
• Ability to manage time and multi-task in a fast-paced environment.
• Completion of Wheelchair Safety Training required by Towne Park.

Aufgaben

• Greet and assist guests within 30 seconds to create a positive first impression.
• Open vehicle and hotel doors for guests and guide parking procedures.
• Park and retrieve vehicles; maintain calm under pressure during guest interactions.
• Answer phone calls with proper etiquette; assist guests with directions and inquiries.
• Provide bell services and assist with room deliveries and guest requests.
• Maintain knowledge of the facility, rates, and local attractions to inform guests.

Kenntnisse

Customer service

Communication

English proficiency

Valid driver’s license

Cash handling

Time management

Wheelchair safety

Ausbildung

High school diploma or GED

Jobbeschreibung

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, ensuring service standards are met by coordinating with coworkers. Under the Account Manager, you’ll handle coordination, administration, and guidance in non-urgent scenarios.

Though not a manager, you may make quick judgments on urgent issues and report facts to the manager. The role emphasizes aggressive hospitality, safety, and guest satisfaction.