Lead Teller: Elevate Customer Experience

Fairygodboss; Mayfield Heights (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

401(k) with PNC match

Health, dental, vision

Paid time off

Job summary

PNC is seeking a Lead Teller based in Mayfield Heights, OH, to coach tellers, drive customer financial wellbeing, and increase wallet share. The role emphasizes service excellence, referrals, and operational efficiency within the Retail Branch. In-office culture and no visa sponsorship are noted.

Applicants should have 1+ years of related experience; no degree is required. Benefits include comprehensive medical, dental, vision, and 401(k) with company match.

Qualifications

• Knowledge of banking products and services.
• Ability to educate customers on alternatives and refer opportunities.
• Experience with customer interactions and problem resolution.

Responsibilities

• Coach and lead tellers to deliver a positive customer experience.
• Identify opportunities through conversations and referrals to branch staff.
• Engage customers in lobby activities and promote PNC products.
• Support Branch Manager with performance management and hiring processes.
• Ensure adherence to policies and efficient, accurate daily operations.

Skills

Customer Service

Banking

Accountability

Client Loyalty

Customer Experience

Proactive Sales

Identifying Opportunities

Leveraging Technology

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Mayfield Heights, OH, to coach tellers, drive customer financial wellbeing, and increase wallet share. The role emphasizes service excellence, referrals, and operational efficiency within the Retail Branch. In-office culture and no visa sponsorship are noted.

Applicants should have 1+ years of related experience; no degree is required. Benefits include comprehensive medical, dental, vision, and 401(k) with company match.