Lead Teller: Customer Experience Coach

PNC; Mayfield Heights (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with PNC match

Paid time off

Job summary

PNC in Mayfield Heights, OH is seeking a Lead Teller to mentor tellers, drive customer financial wellbeing and loyalty, and expand share of wallet through effective conversations and referrals. This is an in-office role.

The position emphasizes coaching, adherence to policies, and partnership with the Branch Manager to manage performance and operations, with a strong focus on customer service and accurate transactions.

Qualifications

• 1+ years of related experience typically required.
• No Degree
• No Required Certification(s) or License(s)

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC in Mayfield Heights, OH is seeking a Lead Teller to mentor tellers, drive customer financial wellbeing and loyalty, and expand share of wallet through effective conversations and referrals. This is an in-office role.

The position emphasizes coaching, adherence to policies, and partnership with the Branch Manager to manage performance and operations, with a strong focus on customer service and accurate transactions.