Lead Teller & Customer Experience Coach

PNC; Columbiana (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision options

Life insurance

Disability protection

401(k) with match

Educational assistance

Wellness program

Paid time off

Job summary

PNC's Columbiana Branch in Ohio is seeking a Lead Teller to coach tellers, deliver a superior customer experience, and drive financial wellbeing for customers. This in-office role emphasizes mentoring, branch operations, and referrals to drive wallet share.

The position focuses on staff development, adherence to policy, and daily operational excellence within a close-knit team. In-office role with incentive eligibility is typical.

Qualifications

• Typically requires 1+ years of related experience.
• No university degree required; relevant experience accepted.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Columbiana Branch in Ohio is seeking a Lead Teller to coach tellers, deliver a superior customer experience, and drive financial wellbeing for customers. This in-office role emphasizes mentoring, branch operations, and referrals to drive wallet share.

The position focuses on staff development, adherence to policy, and daily operational excellence within a close-knit team. In-office role with incentive eligibility is typical.