Lead Teller — Elevate Customer Experience & Growth

Fairygodboss; Columbus (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with match

Paid holidays

Vacation days

Parental leave

Educational assistance

Wellness program

Job summary

PNC is seeking a Lead Teller in the Bexley, OH area to coach tellers, enhance customer experiences, and promote banking options. The role emphasizes educated referrals, lobby engagement, and teamwork to grow share of wallet.

This in-office position highlights strong communication, problem solving, and adherence to policies while supporting branch leadership and daily operations. No visa sponsorship is offered.

Qualifications

• 1+ years of related experience in banking or teller roles.
• No university degree required; relevant experience accepted.
• Customer service and banking knowledge emphasized.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and educate on financial options.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Leads lobby engagement to connect with customers and promote PNC products.
• Supports branch manager with performance management and hiring processes.
• Ensures adherence to policies and maintains efficient daily operations.

Skills

Customer Service

Banking

Proactive Sales

Identifying Opportunities

Leveraging Technology

Customer Experience

Accountability

Client Loyalty

Managing Multiple Priorities

Effective Communications

Problem Solving

Understanding Customer Needs

Fraud Detection and Prevention

Education

No Degree

Job description

PNC is seeking a Lead Teller in the Bexley, OH area to coach tellers, enhance customer experiences, and promote banking options. The role emphasizes educated referrals, lobby engagement, and teamwork to grow share of wallet.

This in-office position highlights strong communication, problem solving, and adherence to policies while supporting branch leadership and daily operations. No visa sponsorship is offered.