Lead Teller: Customer Experience Champion

PNC; Wooster (OH); On-site; USD 37,500 - 62,500; Full time

Job summary

PNC's Wooster, OH branch is seeking a Lead Teller to coach and mentor tellers, drive a customer-focused experience, and identify opportunities to enhance banking relationships. This in-office role emphasizes teamwork and delivering consistent, high-quality service.

As part of the Retail Branch team, you will support branch operations, collaborate with leadership on hiring and performance, and leverage technology to guide customers through financial solutions.

Qualifications

• Typically requires 1+ years of related experience.
• No degree required.
• No sponsorship for employment visas.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Wooster, OH branch is seeking a Lead Teller to coach and mentor tellers, drive a customer-focused experience, and identify opportunities to enhance banking relationships. This in-office role emphasizes teamwork and delivering consistent, high-quality service.

As part of the Retail Branch team, you will support branch operations, collaborate with leadership on hiring and performance, and leverage technology to guide customers through financial solutions.