Lead Teller: Elevate Customer Experience & Team Coaching

PNC; Erie (Erie County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

401(k) with match

Paid holidays

Vacation days

Job summary

PNC's Erie, PA Legion Road branch is seeking a Lead Teller to coach and mentor tellers, deliver a standout customer experience, and identify banking opportunities during daily interactions.

The role emphasizes in-branch leadership, adherence to policy, and collaboration with the Branch Manager on performance and staffing. Prior teller experience is preferred; the position is in-office with comprehensive benefits.

Qualifications

• Role typically requires 1+ years of related experience.
• No degree required; combination of education and experience may be considered.
• Strong communication and customer service skills are essential.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and educate customers on banking options.
• Identifies opportunities and makes referrals to branch staff.
• Engages customers to position PNC products and leverage technology for transactions.
• Assists the Branch Manager in performance management and hiring processes.
• Ensures branch operations and transactions are completed accurately and efficiently.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Erie, PA Legion Road branch is seeking a Lead Teller to coach and mentor tellers, deliver a standout customer experience, and identify banking opportunities during daily interactions.

The role emphasizes in-branch leadership, adherence to policy, and collaboration with the Branch Manager on performance and staffing. Prior teller experience is preferred; the position is in-office with comprehensive benefits.