Lead Teller: Customer Experience & Coaching

PNC Financial Services Group, Inc.; Columbiana (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with match

Paid time off and holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller for the Columbiana, OH, in-office location. The role focuses on coaching tellers, delivering a unique customer experience, and driving customer financial wellbeing while increasing branch loyalty.

Preferred candidates have 1+ years of related experience, no degree required, and strong knowledge of operating procedures. The position includes a competitive base salary and comprehensive benefits.

Qualifications

• 1+ years of related experience or product knowledge (no degree required).
• Strong interpersonal and communication skills.
• Ability to identify customer needs and refer to branch staff.

Responsibilities

• Lead, coach and mentor tellers to deliver a high-quality customer experience.
• Process a variety of customer interactions and educate customers on options.
• Identify banking opportunities and make appropriate referrals.
• Support branch manager in performance and hiring processes.
• Ensure daily teller/branch operations are accurate and efficient.

Skills

Coaching & Mentoring

Customer Service

Effective Communication

Sales Skills

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller for the Columbiana, OH, in-office location. The role focuses on coaching tellers, delivering a unique customer experience, and driving customer financial wellbeing while increasing branch loyalty.

Preferred candidates have 1+ years of related experience, no degree required, and strong knowledge of operating procedures. The position includes a competitive base salary and comprehensive benefits.