Lead Teller: Customer Experience Coach & Mentor

PNC; Cincinnati (OH); On-site; USD 37,500 - 62,500; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Job summary

PNC is seeking a Lead Teller based in Cincinnati, OH, at the Springdale Branch. This in-office role involves coaching tellers, guiding customer interactions, and promoting banking products to enhance customer financial wellbeing.

Ideal candidates have 1+ years of related experience and are comfortable performing daily operations while adhering to policies. This position offers incentives based on company and individual performance.

Qualifications

• Experience coaching and leading tellers; strong customer facing focus.
• Ability to educate customers on financial options and refer opportunities.

Responsibilities

• Coaches and mentors tellers to deliver a standout customer experience and identify banking opportunities.
• Mentors tellers and refers customers to branch staff when appropriate.
• Leads lobby engagement to connect with customers and promote PNC products through technology and tools.
• Supports the Branch Manager with performance management and recruitment processes.
• Ensures daily teller and branch operations comply with policies and are completed accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Cincinnati, OH, at the Springdale Branch. This in-office role involves coaching tellers, guiding customer interactions, and promoting banking products to enhance customer financial wellbeing.

Ideal candidates have 1+ years of related experience and are comfortable performing daily operations while adhering to policies. This position offers incentives based on company and individual performance.