Lead Teller & Customer Experience Coach

PNC; United States; On-site; USD 45,000 - 75,000; Full time

Job summary

PNC leads the way in delivering outstanding customer experiences from its Paterson, NJ office. The Lead Teller will coach and mentor tellers, drive customer engagement, and identify opportunities to expand PNC product usage.

The role emphasizes financial wellbeing, education of customers on options, and collaboration with branch leadership. The position requires 1+ years of related experience with no degree required.

Qualifications

• 1+ years of related experience required.
• No Degree
• No Required Certification(s)
• No Required License(s)

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC leads the way in delivering outstanding customer experiences from its Paterson, NJ office. The Lead Teller will coach and mentor tellers, drive customer engagement, and identify opportunities to expand PNC product usage.

The role emphasizes financial wellbeing, education of customers on options, and collaboration with branch leadership. The position requires 1+ years of related experience with no degree required.