Lead Teller: Customer Experience & Team Coach

PNC Financial Services Group, Inc.; Camden (NJ); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Camden, NJ is hiring a Lead Teller to coach and mentor tellers, delivering a superior customer experience and identifying opportunities. The role emphasizes accurate transaction handling, education on financial options, and referrals to branch staff for enhanced customer solutions.

The position supports the Branch Manager with performance management and recruiting, while ensuring daily branch operations are efficient and compliant with policies.

Qualifications

• 1+ years of related experience or product knowledge may be considered.
• No university/college degree required; equivalent experience may suffice.
• No required certifications or licenses.

Responsibilities

• Coach, mentor and lead tellers to deliver a high-quality customer experience.
• Educate customers on alternatives and opportunities for their financial needs.
• Identify banking opportunities and refer to branch staff as appropriate.
• Support the Branch Manager in performance management and hiring processes.
• Ensure efficient, accurate daily teller operations and transactions.

Skills

Accountability

Banking

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Camden, NJ is hiring a Lead Teller to coach and mentor tellers, delivering a superior customer experience and identifying opportunities. The role emphasizes accurate transaction handling, education on financial options, and referrals to branch staff for enhanced customer solutions.

The position supports the Branch Manager with performance management and recruiting, while ensuring daily branch operations are efficient and compliant with policies.