Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Pennsylvania; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with match

Paid time off

Education assistance

Job summary

PNC Financial Services Group, Inc. in Jenkintown, PA is seeking a Lead Teller to coach and mentor tellers while delivering a superior customer experience at the Old York Road branch. The role focuses on educating customers on banking options and increasing wallet share through meaningful conversations and referrals.

Based in the Jenkintown office, you will support branch operations and customer engagement. The Lead Teller will model strong communication, accurate transaction handling, and

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and educate customers on alternatives for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.

Skills

Accountability

Customer Service

Client Loyalty

Digital Awareness

Effective Communications

Coaching Others

Identifying Opportunities

Leverage Technology

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Jenkintown, PA is seeking a Lead Teller to coach and mentor tellers while delivering a superior customer experience at the Old York Road branch. The role focuses on educating customers on banking options and increasing wallet share through meaningful conversations and referrals.

Based in the Jenkintown office, you will support branch operations and customer engagement. The Lead Teller will model strong communication, accurate transaction handling, and