Lead Teller & Customer Experience Coach

Fairygodboss; Mahwah (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

PNC is seeking a Teller Lead based in Mahwah, NJ, to coach and mentor tellers and drive customer-focused banking experiences within our Retail Banking team.

The role emphasizes identifying opportunities, leveraging technology, and delivering accurate daily branch operations while maintaining high service standards. In-office position with typical banking hours and a focus on customer wellbeing and loyalty.

Qualifications

• 1+ years of related experience.
• No Degree is required.
• In-office role with branch hours and shift details to discuss.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Identifies opportunities during customer interactions and refers as appropriate.
• Educates customers on alternatives and leverages technology, tools and resources.
• Assist Branch Manager in performance management and staff selection.
• Ensure teller and branch daily operations and maintenance are completed accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller Lead based in Mahwah, NJ, to coach and mentor tellers and drive customer-focused banking experiences within our Retail Banking team.

The role emphasizes identifying opportunities, leveraging technology, and delivering accurate daily branch operations while maintaining high service standards. In-office position with typical banking hours and a focus on customer wellbeing and loyalty.