Lead Teller — Customer Experience Coach

PNC Financial Services Group, Inc.; New Jersey; On-site; USD 44,720 - 57,200; Full time

Benefits offered by this job

401(k) with PNC match

Medical and dental coverage

Paid time off

Job summary

PNC Financial Services Group, Inc. is hiring a Lead Teller in Middle Township, NJ. In this role, you will coach and mentor a team of tellers, ensuring customer satisfaction and adherence to best practices.

Your responsibilities include engaging customers, providing financial solutions, and overseeing daily branch operations in a collaborative environment. Candidates should have at least 1 year of relevant experience and strong communication skills.

Qualifications

• 1+ years of related experience.
• Ability to deliver exceptional customer experiences.
• Strong communication skills and attention to detail.

Responsibilities

• Coaches and mentors tellers to improve customer interactions.
• Educates customers on alternatives for their financial needs.
• Ensures branch operations are efficiently completed.

Skills

Accountability

Customer Experience (CX)

Customer Service

Identifying Opportunities

Education

High school diploma or GED preferred

Job description

PNC Financial Services Group, Inc. is hiring a Lead Teller in Middle Township, NJ. In this role, you will coach and mentor a team of tellers, ensuring customer satisfaction and adherence to best practices.

Your responsibilities include engaging customers, providing financial solutions, and overseeing daily branch operations in a collaborative environment. Candidates should have at least 1 year of relevant experience and strong communication skills.