Lead Teller & Customer Experience Coach

PNC; Englishtown (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

PNC is seeking a Teller Lead in Marlboro, NJ to coach and mentor tellers, drive customer engagement, and promote banking solutions. This in-office role emphasizes delivering a superior customer experience while maintaining strong operational controls.

The position reports to the branch leadership and focuses on service quality, opportunities identification, and team guidance. Ideal candidates bring 1+ years in related banking roles, a willingness to lead by example, and strong communication

Qualifications

• Successful candidates show accountability and strong customer service skills.
• Experience in banking or financial services is preferred.
• No university degree is required for this role.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Mentors staff and guides referrals to branch teams based on customer conversations.
• Leads lobby engagement to position PNC products and educate customers on managing transactions with technology.
• Supports the Branch Manager with performance and new hire processes while ensuring policy compliance.
• Maintains efficient daily operations and accurate maintenance of branch activities.

Skills

Accountability

Banking

Client Loyalty

CX

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller Lead in Marlboro, NJ to coach and mentor tellers, drive customer engagement, and promote banking solutions. This in-office role emphasizes delivering a superior customer experience while maintaining strong operational controls.

The position reports to the branch leadership and focuses on service quality, opportunities identification, and team guidance. Ideal candidates bring 1+ years in related banking roles, a willingness to lead by example, and strong communication