Lead Teller: Customer Experience Leader & Coach

PNC Financial Services Group, Inc.; Peoria (IL); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (H 

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Paid time off

Maternity and/or parental leave

Job summary

PNC Financial Services Group, Inc. in Peoria, IL is seeking a Lead Teller who coaches and mentors tellers to deliver a unique customer experience and improve financial wellbeing.

The role involves handling a range of banking interactions and guiding colleagues to maintain efficient branch operations. You will educate customers on digital tools, identify opportunities, and refer to branch staff as appropriate.

Qualifications

• Typically requires 1+ years of related teller or banking experience.
• No degree required; on-the-job training provided.
• Strong communication and customer service skills.

Responsibilities

• Coach, mentor and lead tellers to deliver a customer experience improving financial wellbeing.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Lead lobby engagement to connect with customers and promote PNC products.
• Educate customers on managing transactions with technology and resources.
• Assist Branch Manager with performance management and new hire processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Peoria, IL is seeking a Lead Teller who coaches and mentors tellers to deliver a unique customer experience and improve financial wellbeing.

The role involves handling a range of banking interactions and guiding colleagues to maintain efficient branch operations. You will educate customers on digital tools, identify opportunities, and refer to branch staff as appropriate.