Lead Teller & Customer Experience Coach

PNC; Mahwah (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

PNC is seeking a Teller Lead based in Mahwah, NJ. The role emphasizes coaching tellers, delivering exceptional customer experiences, and identifying opportunities to grow branch business while supporting leadership in daily operations.

In-office position with a focus on customer engagement and collaboration within the Retail Banking group. No visa sponsorship or STEM OPT for this role.

Qualifications

• High school diploma or GED with 1+ year related experience.
• Industry knowledge of retail banking preferred but not required.
• Strong communication and customer-service skills.

Responsibilities

• Lead and coach tellers to deliver a positive customer experience.
• Educate customers on banking options and alternatives.
• Identify banking opportunities and refer to branch staff.
• Drive referrals through meaningful conversations with customers.
• Engage customers in lobby activities to showcase PNC products.
• Support branch manager with performance and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Teller Lead based in Mahwah, NJ. The role emphasizes coaching tellers, delivering exceptional customer experiences, and identifying opportunities to grow branch business while supporting leadership in daily operations.

In-office position with a focus on customer engagement and collaboration within the Retail Banking group. No visa sponsorship or STEM OPT for this role.