Lead Teller: Elevate Customer Experience & Banking

PNC Financial Services Group, Inc.; New Castle (DE); On-site; USD 41,250 - 68,750; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with company match

Paid time off including holidays

Job summary

PNC Financial Services Group, Inc. is looking for a Lead Teller in New Castle, DE. In this role, you will coach and mentor a team of tellers to enhance customer experience and foster customer loyalty. Your goal will be to connect with customers and provide effective financial solutions.

The successful candidate should have at least 1 year of experience in banking or customer service, along with the ability to manage daily operations efficiently. A commitment to customer service and teamwork is essential.

Qualifications

• 1+ years of related experience in banking or customer service.
• Ability to coach and mentor other tellers effectively.
• Experience with digital banking tools and technologies.

Responsibilities

• Mentor tellers to improve customer financial well-being.
• Educate customers on banking alternatives and products.
• Ensure daily operations are efficient and accurate.

Skills

Accountability

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Proactive Sales

Education

High school diploma or GED

Job description

PNC Financial Services Group, Inc. is looking for a Lead Teller in New Castle, DE. In this role, you will coach and mentor a team of tellers to enhance customer experience and foster customer loyalty. Your goal will be to connect with customers and provide effective financial solutions.

The successful candidate should have at least 1 year of experience in banking or customer service, along with the ability to manage daily operations efficiently. A commitment to customer service and teamwork is essential.