Lead Teller & Customer Experience Coach

PNC; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid holidays

Job summary

PNC is seeking a Lead Teller based at our Independence Branch in Philadelphia, PA. The role focuses on coaching tellers, driving customer-centric service, and promoting financial wellbeing for clients.

Successful candidates bring 1+ years of teller or related experience, with a demonstrated ability to mentor teammates, manage transactions accurately, and refer customers to appropriate PNC products. This is an in-office, branch-based opportunity at PNC.

Qualifications

• Experience in customer-facing banking or financial services is preferred.
• Ability to coach and mentor staff toward service excellence.
• Strong communication and problem-solving skills.

Responsibilities

• Lead tellers and coach team to deliver exceptional customer experiences.
• Identify opportunities to refer customers to PNC products and services.
• Ensure accurate and efficient branch operations and adherence to policies.

Skills

Customer service

Leadership

Coaching

Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based at our Independence Branch in Philadelphia, PA. The role focuses on coaching tellers, driving customer-centric service, and promoting financial wellbeing for clients.

Successful candidates bring 1+ years of teller or related experience, with a demonstrated ability to mentor teammates, manage transactions accurately, and refer customers to appropriate PNC products. This is an in-office, branch-based opportunity at PNC.