Lead Teller & Customer Experience Coach

Fairygodboss; Lower Township (NJ); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC seeks a Lead Teller to guide tellers at the North Cape May branch in Cape May, NJ. The role focuses on delivering outstanding customer experiences, educating customers on options, and driving wallet share while maintaining daily in-branch operations.

The position emphasizes in-office collaboration, coaching, and leadership within an inclusive culture. Candidates should be prepared for an in-person work environment with incentives based on performance.

Qualifications

• Roles at this level typically do not require a university/ college degree.
• Typically requires 1+ years of related experience.
• No degree is required for this role.

Responsibilities

• Lead tellers to deliver a unique customer experience and improve customer financial wellbeing.
• Educate customers on alternatives and identify banking opportunities.
• Refer opportunities to branch staff as appropriate.
• Assist Branch Manager with performance management and new hire processes.
• Ensure branch operations and maintenance transactions are accurate and efficient.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC seeks a Lead Teller to guide tellers at the North Cape May branch in Cape May, NJ. The role focuses on delivering outstanding customer experiences, educating customers on options, and driving wallet share while maintaining daily in-branch operations.

The position emphasizes in-office collaboration, coaching, and leadership within an inclusive culture. Candidates should be prepared for an in-person work environment with incentives based on performance.