Lead Teller & Customer Experience Coach

PNC; Asheville (NC); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical/prescription coverage

Dental & Vision

Life insurance

Disability protection

401(k) with company match

Educational assistance

Wellness program

Paid holidays

Résumé du poste

PNC is seeking a Lead Teller based in Asheville, North Carolina, to coach tellers and deliver a superior customer experience while identifying banking opportunities.

The role emphasizes staff mentorship, effective use of technology, and maintaining smooth branch operations. Employment is full-time with the standard benefits package and opportunities for career growth within Retail Banking.

Qualifications

• Typically requires 1+ years of related experience

Responsabilités

• Coaches and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Educates customers on alternatives and leverages technology to manage transactions.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Supports branch manager in performance management and staff selection.
• Ensures daily teller operations and maintenance transactions are completed efficiently.

Connaissances

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formation

No Degree

Description du poste

PNC is seeking a Lead Teller based in Asheville, North Carolina, to coach tellers and deliver a superior customer experience while identifying banking opportunities.

The role emphasizes staff mentorship, effective use of technology, and maintaining smooth branch operations. Employment is full-time with the standard benefits package and opportunities for career growth within Retail Banking.