Teller Lead & Customer Experience Coach

PNC; Mountain Lakes (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

PNC in Mountain Lakes, NJ is seeking a Full-Time Teller Lead to coach and mentor tellers, delivering a best-in-class customer experience while driving opportunities for banking product adoption. You will work in-office as part of the Northwest Region Retail Banking team, supporting daily teller operations and customer engagement.

The role emphasizes coaching, policy adherence, and performance management in a collaborative environment.

Qualifications

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and improve financial wellbeing.
• Educates customers on alternatives and leverages technology to manage transactions.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Assists Branch Manager in performance management and hiring processes.
• Ensures teller and branch daily operations and maintenance are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Mountain Lakes, NJ is seeking a Full-Time Teller Lead to coach and mentor tellers, delivering a best-in-class customer experience while driving opportunities for banking product adoption. You will work in-office as part of the Northwest Region Retail Banking team, supporting daily teller operations and customer engagement.

The role emphasizes coaching, policy adherence, and performance management in a collaborative environment.