Lead Teller & Customer Experience Coach

PNC; Arlington (VA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

Disability protection

401(k) with match

Pension program

Stock purchase plans

Tuition assistance

Wellness program

Paid time off

Job summary

PNC in Arlington, VA seeks a Teller Lead to coach and mentor tellers, promote customer loyalty, and connect customers with relevant banking solutions. You will educate customers on digital tools, identify opportunities, and refer as appropriate while supporting branch operations.

The role emphasizes strong communication, problem resolution, and adherence to policies. Prior experience in retail banking and a customer-centric mindset are valued for success in this position.

Qualifications

• Accountability in customer interactions and outcomes.
• Knowledge of banking products and services.
• Focus on client loyalty and long-term relationships.
• Delivers strong CX and service excellence.
• Handles customer inquiries and referrals effectively.
• Identifies opportunities during conversations and routes appropriately.
• Uses technology to assist customers and transactions.
• Demonstrates proactive sales competencies in daily tasks.
• Ensures accuracy and attention to detail in all transactions.
• Addresses customer needs through tailored solutions.
• Coaches others and shares best practices.
• Maintains digital awareness for customer interactions.
• Communicates clearly and effectively with customers.
• Helps detect and prevent potential fraud.
• Manages multiple priorities in a branch setting.
• Shows adaptability with matrix management scenarios.
• Strong problem-solving to resolve issues.
• Understands customer needs and aligns with offerings.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience.
• Educates customers on alternatives and leverages technology in transactions.
• Identifies banking opportunities and makes referrals as appropriate.
• Engages customers through lobby activities and connects them to branch staff.
• Assists Branch Manager in performance management and hiring processes.
• Ensures branch daily operations and maintenance transactions are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC in Arlington, VA seeks a Teller Lead to coach and mentor tellers, promote customer loyalty, and connect customers with relevant banking solutions. You will educate customers on digital tools, identify opportunities, and refer as appropriate while supporting branch operations.

The role emphasizes strong communication, problem resolution, and adherence to policies. Prior experience in retail banking and a customer-centric mindset are valued for success in this position.