Lead Teller & Customer Banking Coach

PNC; Nashville (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with PNC match

Educational assistance

Wellness program

Job summary

PNC in Nashville, IN is seeking a Lead Teller to coach and lead tellers, delivering a differentiated customer experience while identifying banking opportunities. This in-office role emphasizes balance, strong service, and adherence to bank policies.

The role requires 1+ year of related experience; no degree is required. You'll collaborate with branch leadership to drive customer satisfaction and product usage, while mentoring teammates and ensuring accurate daily operations.

Qualifications

• Typically requires 1+ years of related teller experience.
• No university degree required for consideration.
• Customer service and banking product knowledge are important.

Responsibilities

• Coach and lead tellers to deliver a strong customer experience and grow wallet share.
• Identify opportunities through meaningful conversations and referrals.
• Assist Branch Manager with performance management and daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Nashville, IN is seeking a Lead Teller to coach and lead tellers, delivering a differentiated customer experience while identifying banking opportunities. This in-office role emphasizes balance, strong service, and adherence to bank policies.

The role requires 1+ year of related experience; no degree is required. You'll collaborate with branch leadership to drive customer satisfaction and product usage, while mentoring teammates and ensuring accurate daily operations.