Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Lakewood, Northern (CO, KY); Hybrid; USD 41,000 - 69,000; Full time

Job summary

PNC Financial Services Group, Inc. at Lakewood, CO is seeking a Lead Teller to coach and mentor tellers, delivering a distinct customer experience and driving loyalty while increasing share of wallet.

The role involves in-office responsibilities, educating customers, and identifying banking opportunities during interactions. As a Lead Teller, you will support the Branch Manager with performance management, staff development, and adherence to risk and policy standards, ensuring efficient daily

Qualifications

• Typically requires 1+ years of related experience.
• No university degree required; high school diploma or GED may be acceptable.
• Strong customer service and sales orientation with attention to detail.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Educates customers on options for managing financial transactions and leveraging technology.
• Assists the Branch Manager in performance management and new hire processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. at Lakewood, CO is seeking a Lead Teller to coach and mentor tellers, delivering a distinct customer experience and driving loyalty while increasing share of wallet.

The role involves in-office responsibilities, educating customers, and identifying banking opportunities during interactions. As a Lead Teller, you will support the Branch Manager with performance management, staff development, and adherence to risk and policy standards, ensuring efficient daily