Senior Teller & Customer Experience Coach

PNC; Asheboro (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) with company match

Paid holidays

Job summary

PNC in Asheboro, NC is seeking a Lead Teller to support daily teller operations and deliver exceptional customer experiences. You will coach tellers, educate customers on product options, and refer opportunities to branch staff to grow customer loyalty.

In this in-office role, you will help maintain efficient branch operations while promoting digital banking tools and ensuring high standards of service. A background in banking and strong communication are valued.

Qualifications

• You will support teller operations and customer interactions.
• Candidates should demonstrate basic banking knowledge and customer service skills.
• Ability to coach teammates and model professional behavior.

Responsibilities

• Lead teller responsibilities including transaction handling and customer referrals.
• Coach and mentor tellers, ensuring accurate and efficient branch operations.
• Educate customers on PNC products and digital tools to improve financial wellbeing.
• Identify opportunities during interactions and coordinate with branch staff.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Proactive Sales

Digital Awareness

Effective Communications

Problem Solving

Managing Multiple Priorities

Education

No Degree

Job description

PNC in Asheboro, NC is seeking a Lead Teller to support daily teller operations and deliver exceptional customer experiences. You will coach tellers, educate customers on product options, and refer opportunities to branch staff to grow customer loyalty.

In this in-office role, you will help maintain efficient branch operations while promoting digital banking tools and ensuring high standards of service. A background in banking and strong communication are valued.