Lead Teller & Customer Experience Coach

PNC; Phoenix (MD); Sur place; USD 41 000 - 69 000; Plein temps

Résumé du poste

PNC is seeking a Lead Teller for our Retail Banking team based in Phoenix, MD. You will coach tellers, drive a customer-centric experience, and identify opportunities to grow share of wallet while ensuring accurate operations.

You will mentor staff, participate in hiring, and adhere to policies. The role emphasizes risk management, technology adoption, and delivering tailored financial solutions.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsabilités

• Coaches, mentors and leads tellers to deliver a unique customer experience and improve financial wellbeing.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Leads lobby engagement to connect with customers and position PNC products.
• Assists Branch Manager in performance management and new hire selection processes.
• Ensures teller and branch operations are completed efficiently and accurately.

Connaissances

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Description du poste

PNC is seeking a Lead Teller for our Retail Banking team based in Phoenix, MD. You will coach tellers, drive a customer-centric experience, and identify opportunities to grow share of wallet while ensuring accurate operations.

You will mentor staff, participate in hiring, and adhere to policies. The role emphasizes risk management, technology adoption, and delivering tailored financial solutions.