Lead Teller: Elevate Customer Experience & Coaching

PNC Financial Services Group, Inc.; Evergreen (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (H)

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Paid holidays

Job summary

PNC Financial Services Group, Inc. in Evergreen, CO is seeking a Lead Teller to mentor and guide tellers, delivering a standout customer experience while driving financial wellbeing.

You will coach staff, identify opportunities, lead lobby engagement, and partner with the Branch Manager to manage daily operations, ensuring accurate transactions and compliant service. This in-office role offers a comprehensive benefits package.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED, but do require related experience or product knowledge.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Lead and coach tellers to deliver a superior customer experience and loyalty.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Coordinate lobby engagement and position PNC products to meet customer needs.
• Assist Branch Manager with performance management and new hire processes.
• Ensure daily branch operations and transactions are completed accurately and efficiently.

Skills

Customer Experience

Coaching

Proactive Sales

Relationship Building

Communication

Identifying Opportunities

Technology Utilization

Attention to Detail

Problem Solving

Team Leadership

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Evergreen, CO is seeking a Lead Teller to mentor and guide tellers, delivering a standout customer experience while driving financial wellbeing.

You will coach staff, identify opportunities, lead lobby engagement, and partner with the Branch Manager to manage daily operations, ensuring accurate transactions and compliant service. This in-office role offers a comprehensive benefits package.