Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Lago Vista (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with PNC match

Health insurance

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller for its Retail Banking team, based in Asheville, NC. The role focuses on delivering a superior customer experience, guiding tellers, and increasing wallet share through referrals and thoughtful financial solutions.

The position emphasizes coaching, policy adherence, and efficient branch operations within an in-office environment. Strong communication and problem-solving skills are essential to help customers navigate financial options and

Qualifications

• Experience with customer service and selling banking products.
• Ability to mentor and coach tellers and branch staff.
• Familiarity with banking policies, risk management and customer solutions.

Responsibilities

• Lead tellers by example to deliver a unique customer experience and refer appropriate banking opportunities.
• Coach, mentor and lead tellers in lobby engagement and branch operations.
• Assist Branch Manager in performance management and new hire selection processes.

Skills

Accountability

Customer Experience

Proactive Sales

Digital Awareness

Effective Communications

Problem Solving

Fraud Detection and Prevention

Managing Multiple Priorities

Coaching Others

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller for its Retail Banking team, based in Asheville, NC. The role focuses on delivering a superior customer experience, guiding tellers, and increasing wallet share through referrals and thoughtful financial solutions.

The position emphasizes coaching, policy adherence, and efficient branch operations within an in-office environment. Strong communication and problem-solving skills are essential to help customers navigate financial options and