Lead Teller — Customer Experience Coach

PNC Financial Services Group, Inc.; St. Louis (MO); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with company match

Pension and stock purchase plans

Educational assistance

Wellness program

Résumé du poste

PNC Financial Services Group, Inc. in St. Louis Hills is seeking a Lead Teller to mentor tellers and deliver a premium customer experience. You will identify opportunities and refer customers to branch staff to grow wallet share while ensuring accurate transactions.

You will coach staff, support lobby engagement, and help manage branch operations with clear communication and strong adherence to policies. This in-office role emphasizes service, collaboration, and risk awareness.

Qualifications

• Experience in customer service or banking preferred.
• Ability to identify opportunities and refer customers to branch staff.
• Strong communication and problem-solving skills.

Responsabilités

• Lead, coach, and mentor tellers to deliver a superior customer experience.
• Process a variety of customer interactions and educate customers on product options.
• Identify banking opportunities and make referrals to appropriate staff.
• Support branch operations and assist the Branch Manager with performance and hiring processes.

Connaissances

Customer Service

Sales

Communication

Attention to Detail

Formation

No Degree

Description du poste

PNC Financial Services Group, Inc. in St. Louis Hills is seeking a Lead Teller to mentor tellers and deliver a premium customer experience. You will identify opportunities and refer customers to branch staff to grow wallet share while ensuring accurate transactions.

You will coach staff, support lobby engagement, and help manage branch operations with clear communication and strong adherence to policies. This in-office role emphasizes service, collaboration, and risk awareness.