Lead Teller: Customer Experience Coach & Mentor

Talentify; Murfreesboro (NC); On-site; USD 40,000 - 54,000; Full time

Job summary

PNC is seeking a Teller Lead based in Murfreesboro, NC to coach and lead tellers, drive customer financial wellbeing, and promote PNC products. The role emphasizes in-person customer interactions, referrals to branch staff, and maintaining accurate daily operations.

Candidates should have 1+ year of teller/related experience, strong communication, and customer service skills. This in-office position offers growth within the retail banking team and a focus on adherence to policies.

Qualifications

• 1+ year of related Teller/financial experience.
• No degree required; degree alternative considered.
• Strong communication and customer service skills.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions and refers as appropriate.
• Leads lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Assists Branch Manager in performance management and new hire selection processes.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller Lead based in Murfreesboro, NC to coach and lead tellers, drive customer financial wellbeing, and promote PNC products. The role emphasizes in-person customer interactions, referrals to branch staff, and maintaining accurate daily operations.

Candidates should have 1+ year of teller/related experience, strong communication, and customer service skills. This in-office position offers growth within the retail banking team and a focus on adherence to policies.