Lead Technical Services Engineer

LATICRETE International; Middleborough (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International in Middleborough, Massachusetts, is searching for a Lead Technical Services Representative. This role involves providing technical services to customers, training team members, and coordinating with management to enhance service quality. Candidates should have significant experience in the construction industry and excellent communication skills.

The position supports a collaborative environment, values integrity and teamwork, and includes comprehensive benefits like medical, dental, vision, and 401k.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers through various channels.
• Coordinate customer complaints and provide support to the team.
• Assist with training of Technical Services Representatives.

Skills

Communication skills

Problem-solving

Technical knowledge of products

Leadership skills

Salesforce experience

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Middleborough, Massachusetts, is searching for a Lead Technical Services Representative. This role involves providing technical services to customers, training team members, and coordinating with management to enhance service quality. Candidates should have significant experience in the construction industry and excellent communication skills.

The position supports a collaborative environment, values integrity and teamwork, and includes comprehensive benefits like medical, dental, vision, and 401k.