Lead Technical Services Engineer

LATICRETE International; Springfield (MO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Springfield, Missouri is seeking a Lead Technical Services Representative to provide advanced technical support to customers through various channels.

This role includes training other team members and managing customer complaints. Candidates should have significant experience in the construction industry, specifically in technical services, and demonstrate strong problem-solving and communication skills. A good knowledge of architecture and construction methods is also required.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years in Technical Services or comparable experience.
• Demonstrated success solving complex issues.

Responsibilities

• Provide technical services to various stakeholders through calls and emails.
• Train Technical Services Representatives and manage workload balancing.
• Coordinate customer complaints and provide resolutions.

Skills

Construction industry experience

Technical Services expertise

Salesforce knowledge

Architecture and construction methods knowledge

Leadership skills

Communication skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Springfield, Missouri is seeking a Lead Technical Services Representative to provide advanced technical support to customers through various channels.

This role includes training other team members and managing customer complaints. Candidates should have significant experience in the construction industry, specifically in technical services, and demonstrate strong problem-solving and communication skills. A good knowledge of architecture and construction methods is also required.