Lead Technical Services Engineer

LATICRETE International; Minnesota; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced support to internal and external customers regarding material selection and installation methods. This role includes training Technical Service Representatives and managing customer inquiries.

The ideal candidate will have at least 6 years of experience in the construction industry and strong knowledge of technical services. Attractive benefits include medical, dental, vision, and a 401k.

Qualifications

• Minimum of 6 years of experience in construction industry.
• Minimum of 4 years of experience in Technical Services.
• Expert knowledge of LATICRETE product lines and applications.

Responsibilities

• Provide technical services to customers via calls, emails, and chats.
• Investigate and settle customer complaints professionally.
• Assist in training Technical Service Representatives.

Skills

Technical Services Experience

Construction Knowledge

Salesforce Proficiency

Leadership Skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced support to internal and external customers regarding material selection and installation methods. This role includes training Technical Service Representatives and managing customer inquiries.

The ideal candidate will have at least 6 years of experience in the construction industry and strong knowledge of technical services. Attractive benefits include medical, dental, vision, and a 401k.