Lead Technical Services Engineer

LATICRETE International; Massachusetts; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International in Massachusetts is looking for a Lead Technical Services Representative to offer advanced technical support to internal and external customers. The role involves training team members, resolving customer issues, and collaborating cross-functionally to drive improvements.

The ideal candidate should have over six years of experience in the construction industry and a strong understanding of construction methods and materials. Benefits include medical, dental, 401k, and tuition reimbursement.

Qualifications

• Minimum of 6 years experience in construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry experience.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to various stakeholders.
• Investigate and settle customer complaints diplomatically.
• Train Technical Services Representatives and support workload balancing.

Skills

Technical Services

Customer service

Leadership skills

Salesforce

Microsoft Office

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Job description

LATICRETE International in Massachusetts is looking for a Lead Technical Services Representative to offer advanced technical support to internal and external customers. The role involves training team members, resolving customer issues, and collaborating cross-functionally to drive improvements.

The ideal candidate should have over six years of experience in the construction industry and a strong understanding of construction methods and materials. Benefits include medical, dental, 401k, and tuition reimbursement.