Lead Technical Services Engineer

LATICRETE International; Lutz (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced technical services to customers. This role includes training staff and ensuring customer satisfaction through prompt resolution of issues.

The ideal candidate will have at least 6 years in the construction industry, expertise in LATICRETE products, and strong communication skills. This position requires frequent customer interaction and a commitment to team cooperation.

Qualifications

• Minimum of 6 yrs. experience in the construction industry.
• Minimum of 4 yrs. of experience in Technical Services or comparable industry experience.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers through various channels.
• Assist Supervisor to train Technical Services Representatives.
• Resolve customer complaints promptly and effectively.

Skills

Technical Services

Construction Industry Knowledge

Salesforce

Communication Skills

Leadership Skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced technical services to customers. This role includes training staff and ensuring customer satisfaction through prompt resolution of issues.

The ideal candidate will have at least 6 years in the construction industry, expertise in LATICRETE products, and strong communication skills. This position requires frequent customer interaction and a commitment to team cooperation.