Lead Technical Services Engineer

LATICRETE International; Town of Henrietta (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays and vacation

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced technical services to internal and external customers. This role includes training, managing customer inquiries, and finding solutions in the construction industry. Candidates should have 6 years of construction experience and leadership skills.

The role requires someone who can effectively communicate and solve complex issues, contributing to both the team and the overall improvement of the services provided.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Demonstrated success solving complex issues.
• Fluency in a second language preferred.

Responsibilities

• Provide advanced technical services to customers through various communication methods.
• Train Technical Service Representatives and work on workload balancing.
• Coordinate job site visits and technical support requests.

Skills

Construction industry experience

Technical Services experience

Knowledge of architecture and construction methods

Interpersonal skills

Leadership skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced technical services to internal and external customers. This role includes training, managing customer inquiries, and finding solutions in the construction industry. Candidates should have 6 years of construction experience and leadership skills.

The role requires someone who can effectively communicate and solve complex issues, contributing to both the team and the overall improvement of the services provided.