Lead Technical Services Engineer

LATICRETE International; Citrus Heights (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Paid vacation and sick time

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Citrus Heights, California. The role involves providing advanced technical services and training, while interfacing with architects, contractors, and internal customers to ensure correct material selection and installation methods.

Ideal candidates will have at least 6 years of experience in construction and 4 years in Technical Services, alongside strong interpersonal and problem-solving skills. Benefits include medical, 401k, and tuition reimbursement.

Qualifications

• 6 years of experience in the construction industry.
• 4 years of experience in Technical Services or comparable industry experience.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to various stakeholders through phone, email, and chat.
• Investigate and resolve customer complaints professionally.
• Train Technical Services Representatives.

Skills

Customer interaction

Problem-solving

Technical knowledge

Team cooperation

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Citrus Heights, California. The role involves providing advanced technical services and training, while interfacing with architects, contractors, and internal customers to ensure correct material selection and installation methods.

Ideal candidates will have at least 6 years of experience in construction and 4 years in Technical Services, alongside strong interpersonal and problem-solving skills. Benefits include medical, 401k, and tuition reimbursement.