Lead Technical Services Engineer

LATICRETE International; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance and Supplemental Insurance

Job summary

LATICRETE International in Los Angeles is searching for a Lead Technical Services Representative to provide advanced technical assistance to customers and support the Technical Services team. The ideal candidate will have over 6 years of experience in the construction industry and 4 years in a similar technical role.

This role involves customer interactions, training of team members, and assisting with product and service issues. A strong knowledge of architecture, construction methods, and LATICRETE product lines is essential. Benefits include medical, dental, vision, 401k, and tuition reimbursement.

Qualifications

• Minimum of 6 years experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable experience.
• Experience with Salesforce and JD Edwards is preferred.

Responsibilities

• Provide technical services and support to customers.
• Train Technical Service Representatives.
• Investigate and settle customer complaints professionally.

Skills

Customer service

Leadership skills

Communication skills

Problem solving

Technical knowledge

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Los Angeles is searching for a Lead Technical Services Representative to provide advanced technical assistance to customers and support the Technical Services team. The ideal candidate will have over 6 years of experience in the construction industry and 4 years in a similar technical role.

This role involves customer interactions, training of team members, and assisting with product and service issues. A strong knowledge of architecture, construction methods, and LATICRETE product lines is essential. Benefits include medical, dental, vision, 401k, and tuition reimbursement.