Lead Technical Services Engineer

LATICRETE International; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, located in San Francisco, is seeking a Lead Technical Services Representative to provide advanced technical support to clients and enhance customer experiences. In this role, you will interact with various customers and assist in training team members while ensuring high-quality service.

The ideal candidate will possess extensive experience in the construction industry along with strong knowledge of technical services and excellent communication abilities. The position offers a comprehensive benefits package and opportunities for professional growth.

Qualifications

• 6+ years of experience in the construction industry.
• 4+ years of experience in Technical Services or similar roles.
• Expert knowledge of construction methods and LATICRETE products.

Responsibilities

• Provide advanced technical services to customers and internal staff.
• Investigate customer complaints professionally.
• Train Technical Services Representatives and manage team workload.

Skills

Construction industry experience

Technical Services experience

Knowledge of LATICRETE product lines

Salesforce experience

Strong communication skills

Education

Associates degree or equivalent work experience

Tools

Microsoft Office

Salesforce

JD Edwards

Job description

LATICRETE International, located in San Francisco, is seeking a Lead Technical Services Representative to provide advanced technical support to clients and enhance customer experiences. In this role, you will interact with various customers and assist in training team members while ensuring high-quality service.

The ideal candidate will possess extensive experience in the construction industry along with strong knowledge of technical services and excellent communication abilities. The position offers a comprehensive benefits package and opportunities for professional growth.