Lead Technical Services Engineer

LATICRETE International; West Hollywood (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

13 paid holidays

Job summary

LATICRETE International in West Hollywood seeks a Lead Technical Services Representative to provide advanced technical services to both internal and external customers. This role involves customer interactions, technical support, and team training responsibilities.

The ideal candidate will have 6+ years in the construction industry and 4+ years in technical services, with strong leadership and communication skills. Benefits include medical, dental, and paid holidays.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable experience.
• Demonstrated success solving complex issues.

Responsibilities

• Provide technical services to customers through various communications.
• Work on the investigation and settlement of customer complaints.
• Coordinate incoming requests for technical support and training.

Skills

Communication skills

Problem-solving

Team cooperation

Leadership skills

Salesforce proficiency

Knowledge of construction methods

LATICRETE product knowledge

Education

Associates degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint, Teams)

Salesforce

JD Edwards

Job description

LATICRETE International in West Hollywood seeks a Lead Technical Services Representative to provide advanced technical services to both internal and external customers. This role involves customer interactions, technical support, and team training responsibilities.

The ideal candidate will have 6+ years in the construction industry and 4+ years in technical services, with strong leadership and communication skills. Benefits include medical, dental, and paid holidays.