Lead Technical Services Engineer

LATICRETE International; Irvine (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Irvine, California. The role involves providing advanced technical services to both internal and external customers through various channels, addressing inquiries on material selection and installation methods.

The ideal candidate will possess a minimum of 6 years experience in the construction industry and 4 years in Technical Services, along with strong knowledge of LATICRETE products. Benefits include medical, dental, vision, and 401k.

Qualifications

• Minimum 6 years of experience in the construction industry.
• Minimum 4 years of experience in Technical Services or comparable.
• Strong knowledge of LATICRETE product lines.

Responsibilities

• Provide advanced technical services to clients via multiple channels.
• Investigate and settle customer complaints professionally.
• Coordinate requests for support and training with sales representatives.

Skills

Technical services experience

Knowledge of architecture and construction methods

Salesforce proficiency

Leadership skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Irvine, California. The role involves providing advanced technical services to both internal and external customers through various channels, addressing inquiries on material selection and installation methods.

The ideal candidate will possess a minimum of 6 years experience in the construction industry and 4 years in Technical Services, along with strong knowledge of LATICRETE products. Benefits include medical, dental, vision, and 401k.