Lead Technical Services Engineer

LATICRETE International; Rancho Cucamonga (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D

Supplemental Insurance

Job summary

LATICRETE International seeks a Lead Technical Services Representative to provide advanced technical support to customers and train team members. This role focuses on effective communication with architects, contractors, and distributors to ensure proper material selection and installation methods.

Applicants should have over 6 years of experience in the construction industry, including 4 years in technical services. Proficiency in Salesforce and strong knowledge of LATICRETE products are essential.

The position offers comprehensive benefits including medical, dental, and tuition reimbursement.

Qualifications

• Minimum of 6 years experience in the construction industry.
• Minimum of 4 years in Technical Services or comparable experience.
• Fluency in a second language is preferred.

Responsibilities

• Provide technical services to internal and external customers.
• Train Technical Service Representatives.
• Resolve customer complaints diplomatically.

Skills

Construction industry experience

Technical Services experience

Salesforce knowledge

Knowledge of architecture and construction methods

LATICRETE product line expertise

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International seeks a Lead Technical Services Representative to provide advanced technical support to customers and train team members. This role focuses on effective communication with architects, contractors, and distributors to ensure proper material selection and installation methods.

Applicants should have over 6 years of experience in the construction industry, including 4 years in technical services. Proficiency in Salesforce and strong knowledge of LATICRETE products are essential.

The position offers comprehensive benefits including medical, dental, and tuition reimbursement.