Lead Technical Services Engineer

LATICRETE International; Town of Marcellus (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced technical support to customers, ensuring effective material selection and installation methods. This role involves interacting with architects, contractors, and engineers and training Technical Service Representatives.

Candidates should have a minimum of 6 years in the construction industry, experience with Salesforce, and strong leadership skills. The position supports a collaborative environment and includes a variety of benefits including medical, dental, and 401k.

Qualifications

• Minimum 6 years of experience in the construction industry.
• Minimum 4 years of experience in Technical Services or related field.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and resolve customer complaints diplomatically.
• Coordinate technical support requests internally and externally.

Skills

Technical Services

Customer Interactions

Problem Solving

Documentation

Team Leadership

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced technical support to customers, ensuring effective material selection and installation methods. This role involves interacting with architects, contractors, and engineers and training Technical Service Representatives.

Candidates should have a minimum of 6 years in the construction industry, experience with Salesforce, and strong leadership skills. The position supports a collaborative environment and includes a variety of benefits including medical, dental, and 401k.