Lead Sales & Customer Experience Captain

Macy's; Fresno (CA); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Leadership development

Volunteer opportunities

Merchandise discounts

Job summary

Macy’s is seeking a Selling and Support Captain to serve as a customer advocate, brand ambassador, and team mentor in a high-volume retail setting. You will drive sales through promotions and Omni-channel initiatives, under the guidance of a People Leader.

Full-time colleagues typically work 30+ hours weekly; 12-24 hours for part-time roles, with hours varying by business needs and eligibility. This role emphasizes service excellence and collaborative leadership.

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Proficient communication with customers and colleagues.

Responsibilities

• Fulfill customer orders and merchandising tasks.
• Lead colleagues in completing assigned tasks.
• Model and promote outstanding customer experiences.
• Resolve issues with customer-focused problem solving.
• Promote Macy's mobile app to enhance in-store experience.
• Coordinate with People Leaders to plan store activities.
• Provide continuous feedback to improve customer experience and processes.
• Perform store opening and closing procedures and manage registers.
• Uphold merchandise standards and POS/ RF applications training.
• Foster an inclusive environment and build authentic connections with customers and colleagues.

Skills

Retail experience

Customer service

Communication skills

Flexibility

Self-motivation

Education

High school diploma or equivalent

Tools

POS systems

RF equipment

Job description

Macy’s is seeking a Selling and Support Captain to serve as a customer advocate, brand ambassador, and team mentor in a high-volume retail setting. You will drive sales through promotions and Omni-channel initiatives, under the guidance of a People Leader.

Full-time colleagues typically work 30+ hours weekly; 12-24 hours for part-time roles, with hours varying by business needs and eligibility. This role emphasizes service excellence and collaborative leadership.